Security & Compliance
You Can Trust
At PolarGX, protecting your data isn't just a feature—it's foundational to everything we build. We implement industry-leading security practices to keep your customer data safe and your business compliant.
Compliance & Certifications
We're committed to meeting the highest standards of security and privacy compliance.
SOC 2 Type II
We're actively working toward SOC 2 Type II certification. Our audit is underway with an expected completion in Q2 2026.
GDPR
Working toward full compliance with the General Data Protection Regulation including data processing agreements, consent management, and right to deletion.
ISO 27001
Working toward ISO 27001 certification for information security management systems to demonstrate our commitment to security best practices.
Security Practices
We implement comprehensive security measures to protect your data at every layer.
Data Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Your customer data is always protected.
Access Controls
Role-based access control (RBAC) ensures team members only access what they need. SSO and SAML available for Enterprise plans.
Monitoring & Logging
Continuous monitoring and comprehensive audit logs track all system access and changes. Anomaly detection alerts our security team.
Infrastructure Security
Hosted on enterprise-grade cloud infrastructure with redundancy, automatic failover, and regular security assessments.
Vulnerability Management
Regular penetration testing, automated vulnerability scanning, and a responsible disclosure program to identify and address security issues.
Incident Response
Documented incident response procedures with defined escalation paths. We commit to notifying affected customers within 72 hours of confirmed breaches.
Data Protection
Your data is your data. We have strict policies governing how we handle, store, and protect it.
Data Processing Agreement
Standard DPA available for all customers upon request.
Data Retention Controls
Configure retention periods and automatic data deletion policies.
Data Export
Export your data at any time in standard formats.
Right to Deletion
Request complete deletion of your data at any time.
Subprocessor List
Transparent list of all third-party subprocessors we use.
No Data Selling
We never sell your data. Your customer data is used only to provide our services.
Security Questions?
Our security team is available to answer your questions, provide documentation, and complete security questionnaires for your procurement process.